FAQs • Hope Mills, NC • CivicEngage

There is a pothole or pavement settling on the street, who do we call?: Call our Streets department or any of the numbers listed for Public Works. If the settling of pavement is after a public utility repair done by PWC we can schedule repairs through our offices. Street department 429-3383, Public Works 429-3380/3384.

▼
Public Works

1. How do I get a replacement trash or recycling bin?: Green trash cans are a property of Town of Hope Mills, if your can needs replacement please call our offices and we will generate a work order to have it repaired or replaced. If the issue is with a Waste Management can, please call 480-4010.

2. I am a new resident. How do I get rid of my moving boxes?: We strongly suggest arranging the pickup with a moving company. Other options are to call our office ahead of time so that we can coordinate with Waste Management for the pickup. Boxes will need to be broken down flat and stacked together by the curb (be mindful of weather conditions). Residents can also utilize any of the container sites and recycling centers operated by Cumberland County.

3. What can and cannot be thrown in my trash cart?: Only bagged household trash may be placed in your trash cart. Bagging helps keep your cart clean and reduces wind-blown litter. Disposed pet waste must be double bagged. DO NOT place yard waste, brush or any constructions debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. Remember that plastic bottles are banned from the land fill. All recyclables should be placed in your recyclable container to be picked up by Waste Management.

4. What can I do with items that cannot be thrown in my trash cart?: Yard waste and brush is collected on Mondays weekly. Construction debris and large items can be taken to Cumberland County landfill located at 698 Ann Street. Hazardous waste can be taken to Household Hazardous Waste Collection site located on Wilkes Road past landfill. There is a limit of 10 gallons or 80 pounds per day-per household. Household Hazardous collection site is open on the 2nd and 4th Saturday of each month 8am-4pm, no charge.

5. I have a large family, can I have additional trash cans?: Refuse tax is assessed per single family, regardless of the size of the family. Exemptions have been made in the past for families with extreme medical circumstances with verification from medical authorities of such requirement. We encourage everyone to use any of the Cumberland County container sites to dispose of additional/excess refuse.

6. Our street light does not work, who do we call?: The first things that needs done is to identify exact location of the unserviceable street light. Service orders should be called for lights that stay on, are completely out, have broken or missing globes, or when they operate intermittently. The location should be the property closest to the light, and in addition whenever possible, the number identifying the pole (located at eye sight on street light pole). Call our office numbers with this information and we will be glad to call the respective electric company to schedule repairs. Street department 429-3383, Public Works 429-3380/3384.

7. There is a pothole or pavement settling on the street, who do we call?: Call our Streets department or any of the numbers listed for Public Works. If the settling of pavement is after a public utility repair done by PWC we can schedule repairs through our offices. Street department 429-3383, Public Works 429-3380/3384.

8. Who can assist with questions about our local cemeteries?: Public Works director is responsible for the maintenance and upkeep of Adcock and Hope Mills (Legion Road) cemeteries. Any questions about reserved plots, availability of plots, or any other inquiries will be handled through the director at 429-3384.