PWC Press Release

PWC To Adjust  Rates  for Hope Mills Water & Sewer Customers

For Immediate Release – Wednesday, March 9, 2016

PWC Media Contact:  Carolyn Justice-Hinson,  910-223-4015


The Fayetteville Public Works Commission approved today an action that will give inside city rate classification to PWC water and sewer customers located within the Hope Mills town limits. 

PWC purchased the Hope Mills water and sewer system in 1998 and language in the purchase agreement addresses the rates charged to Hope Mills residents.  During a recent review of the agreement, the PWC Board determined the language regarding rates was not clear and had been interpreted in different ways resulting in rates for Hope Mills residents not being applied consistently.

“The PWC Board wanted to resolve the confusion related to this agreement and insure rates are applied in a fair and consistent manner, “said PWC Chairman Darsweil Rogers. “We value our customers and are happy that we have been able to work with Mayor (Jackie) Warner and other Hope Mills officials to work out a resolution for our customers.”

Based on PWC’s action on Wednesday, customers located inside the town limits who have been billed outside city rate, will be changed to inside city rates and refunded the difference they have paid for water and sewer services.   Customers located outside the town limits will continue to be billed outside city rates.

“Since purchasing the Hope Mills water system many years ago, PWC has demonstrated concern for Hope Mills, making significant system upgrades to ensure we are getting quality and reliable services,” said Mayor Warner.   “PWC is very responsive to Hope Mills and I appreciate the cooperation and concern they have shown by looking into this matter and making this decision that benefits our citizens.”

PWC will work with Hope Mills town officials to identify those customers affected by the change and who are eligible for a refund.  A joint committee of PWC and Hope Mills staff will identify current and past Hope Mills residents.    PWC will notify customers about pending changes and possible refunds.  Because the Hope Mills town limits have grown since the agreement, it is expected to take several months to identify those customers who will receive refunds and the amount of the refund.

 

Information and Frequently Asked Questions about the Hope Mills rate decision is available at www.faypwc.com/hopemills 

Carolyn Justice-Hinson
Communications & Community Relations Officer
Fayetteville Public Works Commission

PO Box 1089
Fayetteville, NC  28302
910-223-4015
910-678-8156 (Fax)
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